FAQ


Purchasing as a gift

Whether this is a treat for yourself or a gift for someone you love, your purchase will arrive gift-wrapped with tissue, ribbon and a bespoke Red Ruby Rose gift box. A personalised printed gift tag can also be added, as well as posting direct to the recipient. Simply email the details across after purchasing or write a message at Paypal checkout.

Postage/shipping

International shipping available on all items. Items are sent direct from my studio in Scotland. UK postage is 1-2 days. Airmail to USA, Canada, and Australia averages 7-10 days. Please note that occasionally customs can hold packages longer.

layaway

Would you like to pay for your clutch in instalments? No problem. This can be set up for you, working within your budget and timeframe.Email to discuss further

Colour matching and swatches

Complimentary swatches can be supplied to match colours accurately as there may be slight variations between what you can see on screen and the actual material.

Bridesmaids and multiple purchases

Discounts are available for brides purchasing multiple clutches for their wedding party. Email across the clutch choices and quantities you're interested in purchasing for more details on the discounts available.

What forms of payment do you accept?

Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. UK buyers can also pay through BACS transfer, cheque or cash.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Red Ruby RoseFAQ